Terms of Service

Last updated: April 20, 2026

These Terms of Service ("Terms") govern your use of the Crawl4AI hosted services, including the API, dashboard, integrations, Workspace add-ons, and any other software offered by CRAWL4AI ("we", "us", "our") at crawl4ai.com and its subdomains (collectively, the "Service").

By creating an account or using the Service, you agree to these Terms. If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation, and "you" refers to both you and the organisation.

The open-source crawl4ai Python library is governed separately by its open-source licence and is not subject to these Terms.

1. Your account

You must provide accurate information when creating an account and keep it current. You are responsible for activity under your account and for keeping your API keys confidential. Notify us immediately at unclecode@crawl4ai.com if you believe an unauthorised party has accessed your account.

You must be at least 16 years old, or the age of digital consent in your jurisdiction, whichever is greater.

2. Plans, credits, and billing

The Service is offered as a freemium model with paid plans. Each plan defines a daily credit limit, rate limits, storage allowance, and feature set. Current plans are listed at crawl4ai.com/pricing.

Billing. Paid plans are billed in advance on a recurring basis (monthly or annual). All fees are exclusive of taxes, which you are responsible for. Payment is processed through Stripe.

Credits. Credits do not roll over between billing cycles unless your plan explicitly states otherwise. Credits are consumed by jobs you submit; the credit cost of each job type is documented in our API reference.

Refunds. Fees are non-refundable except where required by law. If you cancel a paid plan, you keep access until the end of the current billing period.

Plan changes. We may change plan pricing or features with at least 30 days' notice. Changes take effect at the start of your next billing cycle.

3. Acceptable use

You agree not to:

  • Crawl, scrape, or extract data in violation of applicable law (including copyright, trade-secret, computer-misuse, or data-protection law) or in violation of the target website's terms of service
  • Bypass authentication, paywalls, CAPTCHAs, or other access controls without authorisation from the target site owner
  • Submit excessive requests intended to harm a target website, our infrastructure, or other users
  • Use the Service to send spam, distribute malware, or facilitate abuse, harassment, or illegal activity
  • Reverse-engineer, resell, or sublicense the Service except as expressly permitted
  • Use the Service to build a competing service offering substantially similar features
  • Misrepresent your identity or impersonate another person or entity

We may suspend or terminate accounts that violate these rules, with or without notice depending on severity.

4. Content and ownership

Your input. You retain ownership of the URLs, keywords, schemas, and configurations you submit. You grant us a limited licence to process them as needed to provide the Service.

Extracted content. Pages you crawl belong to their respective owners. Your right to crawl, store, or republish that content depends on the source's terms and applicable law. You are solely responsible for ensuring your usage complies.

Our materials. The Crawl4AI brand, logos, dashboard UI, documentation, and hosted infrastructure are our intellectual property. The open-source library is licensed under its own open-source terms.

5. Workspace add-ons

When you install a Crawl4AI Workspace add-on (e.g. Google Sheets):

  • The add-on operates on the active document you have open and writes results back into it
  • We do not access other documents in your Drive
  • We do not retain document contents beyond the duration of the job
  • See our Privacy Policy for full details on Workspace data handling

6. Service availability and changes

We aim for high availability but do not guarantee uninterrupted service. We perform periodic maintenance and may need to make emergency changes. We will notify you of significant changes through the dashboard, email, or our status page.

We may add, remove, or change features. If a change materially reduces the functionality of a paid plan, we will offer you a pro-rated refund of unused fees.

7. Third-party services

The Service integrates with third-party providers (OpenAI, Anthropic, Google, Stripe, etc.). Your use of those features is also subject to the respective provider's terms. We are not responsible for the availability or behaviour of third-party services.

8. Confidentiality and security

We take reasonable measures to protect your data (see Privacy Policy). You agree not to publicly disclose non-public information about the Service obtained through your account (such as private API responses, internal error messages, or security findings) except as required by law or pursuant to our security disclosure process.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR UNINTERRUPTED, OR THAT EXTRACTED DATA WILL BE COMPLETE OR ACCURATE.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) USD 100. IN NO EVENT WILL WE BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some jurisdictions do not allow these limitations, in which case the above applies only to the extent permitted.

11. Indemnification

You agree to indemnify and hold us harmless from claims, damages, and expenses arising from (a) your use of the Service in violation of these Terms or applicable law, (b) the URLs or keywords you submit, or (c) your use or republication of extracted content.

12. Termination

You may terminate your account at any time from the dashboard. We may suspend or terminate your account if you violate these Terms, fail to pay, or engage in activity that places the Service or other users at risk.

On termination, your right to access the Service ends. We will delete your data per the retention schedule in our Privacy Policy unless we are required to retain it for legal reasons.

13. Governing law and disputes

These Terms are governed by the laws of Singapore, without regard to conflict-of-laws principles. Disputes will be resolved exclusively in the courts of Singapore, except that either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual property or confidential information.

14. Changes to these Terms

We may update these Terms from time to time. Material changes will be announced via email and an in-product notice at least 14 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance.

15. Contact

Crawl4AI 38 Beach Road, #26-12, South Beach Tower, Singapore 189767 unclecode@crawl4ai.com

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